Privacy Policy

Information We Collect

When you interact with our ReStore locations, we may collect the following information:

• Name: To identify you for holds and donation records
• Phone Number: To contact you about holds and send donation receipts
• Email Address: To send donation receipts and occasional updates
• Physical Address: For donation pickup scheduling and tax receipt records

How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing furniture holds
• Sending hold confirmations, reminders, and pickup notifications
• Recording and acknowledging charitable donations
• Providing donation receipts for tax purposes
• Scheduling donation pickups
• Occasional communication about our mission and programs

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who help us operate our systems (e.g., text message delivery)
• When required by law or to protect our rights
• With Habitat for Humanity International for aggregate reporting (no personal details)

Data Security

We use industry-standard security measures to protect your personal information, including encrypted data transmission and secure cloud storage through Google Firebase.

Your Rights

You have the right to:

• Request access to the personal information we have about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of text message communications

Text Message Terms

For specific information about our text messaging practices, please see our SMS Terms & Conditions.